Refund & Returns Policy

We want you to love your skincare. If something isn't right, please get in touch and we'll do our best to help, in line with your rights under Australian Consumer Law.

Products

Unopened products in their original packaging may be returned within 14 days of purchase for an exchange or credit. For hygiene reasons, we cannot accept returns of opened or used products unless the product is faulty. Faulty or damaged items will be replaced or refunded in accordance with Australian Consumer Law.

Treatments

Cosmetic and skin treatments are services and are not refundable once performed. If you have concerns about a treatment outcome, please contact us, and we will always review your concerns and work with you toward a fair resolution.

Prepaid packages & memberships

Prepaid treatment packages and Beauty Bank memberships are subject to the terms provided at the time of purchase. Unused prepaid credit may be transferred or, in some circumstances, refunded, so contact us to discuss your situation.

How to request a return

Contact us at hello@theaestheticlounge.com.au or call 0480 578 175 with your order details and we'll guide you through the next steps.